Why did I do this? Because I was taught that:
- The customer is always right
- If customer is wrong, go back and read #1.
I learned a valuable lesson working there. It is important to try to please your customers, no matter how much time it may take out of your day. That doesn't mean that you should allow your customers to take advantage of you, but you can and should try to make an unhappy customer happy.
There is a good post about just that on Seth's Blog today.