- Do you have a good customer-centric staff, or do they need to go to 'smile school'?
- You can't send ducks to eagle school - so why do you hire someone for a customer service position when they haven't the heart for customer service from the start?
The Hand-written Note
- Most people don't get anything nice in the mail. If you take out the bills and junk mail, what's left? Make it a goal to send x number of notes per week. You can even lay the blank note cards on your desk to help you meet your weekly goal. See my previous post on this here.